Queen Travel recognizes the importance of client privacy and support best practice procedures in the way your personal information is handled by us.  

When you make a booking or enquiry with Queen Travel we need to collect certain information. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you.  By information we mean your name, mailing address, email address, meal requirements, seating preferences, etc. and so on.

At Queen Travel, we are committed to our client’s privacy and security. We will never pass on your personal details to a third party except the necessary information required by providers of products or services you have purchased eg airlines, tour operators, hotels, etc.

We are required by law to obtain your consent to the collection of sensitive information. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy, unless you tell us otherwise.

Queen Travel will provide complete details about terms and conditions of any travel service, including cancellation and service fee obligations, before accepting payment for the booking.

Queen Travel will promptly advise the customer of any change in itinerary, services, features or price. If substantial changes are made that are in our control, the customer will be able to cancel without penalty.

Queen Travel will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, please contact us so that we can continue to provide you with our products and services.